Terms and Conditions

1. General Terms

By using the batjeli website and application, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and batjeli.

Batjeli reserves the right to update these Terms and Conditions at any time. Your continued use of the platform after any changes take effect will be considered acceptance of the revised terms. We recommend visiting this page regularly to stay informed.

In the event of a legal dispute, the English version of these Terms and Conditions shall take precedence. All batjeli services may only be used for lawful purposes.

2. Account Terms

2.1 Single Account Policy

Each individual may only create one batjeli account. Creating multiple accounts using the same device, IP address, or payment method is strictly prohibited. Violation of this rule may result in the closure of all associated accounts and forfeiture of balances.

2.2 Providing Accurate Information

You must provide accurate, complete, and up-to-date information when registering. Submitting false or misleading information is prohibited, and any discrepancies found during account verification may result in suspension.

2.3 Password Security

You are solely responsible for keeping your account password confidential. You must not allow anyone else to access your account. If you believe your password has been compromised or you suspect unauthorized access, contact our support team immediately.

2.4 KYC Verification

Batjeli conducts KYC (Know Your Customer) verification to maintain a safe environment. You may be required to provide proof of identity and address before making a withdrawal or when transactions exceed a certain threshold.

3. Eligibility Requirements

To create an account and play on batjeli, you must meet the following eligibility requirements:

• You must be 18 years of age or older at the time of registration.
• You must reside in a country or region where online gaming is legally permitted.
• You must use this service voluntarily and of sound mind.
• Immediate family members of batjeli employees may be subject to restrictions when participating in certain promotions.
• Individuals who have been previously banned are not permitted to register again.

4. Payments & Transactions

4.1 Deposit

Batjeli supports a variety of deposit methods, including mobile banking and electronic wallets. The minimum deposit amount is determined by the guidelines displayed on the platform. Deposits are generally credited to your account instantly.

4.2 Withdrawals

Withdrawal requests typically take 1–5 business days to process. KYC verification must be completed before a withdrawal can be made. Withdrawals must be made using the same method used for the deposit, or via a method approved by batjeli.

4.3 Currency & Conversion

Batjeli supports multiple currencies, including Bangladeshi Taka (BDT). Prevailing market exchange rates apply for currency conversions, and additional charges may be incurred.

4.4 Transaction Limits

Batjeli sets daily, weekly, and monthly limits for deposits and withdrawals. These limits may vary depending on the user's account level and verification status.

5. Bonuses & Promotions

5.1 General Bonus Terms

All bonuses and promotions on batjeli are subject to specific terms and conditions. Please read the relevant terms carefully before claiming any bonus. Applicable wagering requirements must be met before bonus funds can be withdrawn.

5.2 Welcome Bonus

New members will receive a welcome bonus on their first deposit. This bonus is available once only and applies to first accounts exclusively. A minimum deposit is required to qualify for the welcome bonus.

5.3 Wagering Requirements

Before withdrawing bonus funds, you must wager them a specified number of times. For example, if the wagering requirement is 30x, you need to bet 30 times the bonus amount before you can withdraw.

5.4 Bonus Abuse

Bonus abuse or obtaining bonuses through fraudulent means is strictly prohibited. batjeli reserves the right to cancel bonuses and investigate accounts where suspicious bonus activity is detected.

6. Gameplay Rules

All games on batjeli are fully fair and powered by licensed software. Every game uses Random Number Generator (RNG) technology, which is regularly audited by independent third parties.

• Using any software or system to manipulate game outcomes during play is strictly prohibited.
• The outcome of any game interrupted due to network issues or technical errors will be determined based on server logs.
• Game rules and payout rates can be found in the information section of each game.
• In the event of any dispute regarding game outcomes on batjeli, server logs will be treated as the definitive and final evidence.
• Dealer decisions in Live Casino games are final and conducted according to the rules.

7. Code of Conduct

Batjeli is committed to providing a respectful and safe environment for all users. The following behaviors are strictly prohibited:

• Using abusive or threatening language toward other users or staff.
• Attempting to exploit technical vulnerabilities or hack the platform.
• Identity theft or impersonating another person.
• Conducting money laundering or illegal financial activities.
• Creating multiple accounts or attempting bonus fraud.
• Collusion or attempting to gain an unfair advantage by coordinating with other players.

8. Responsible Gaming

Batjeli places the highest importance on responsible gaming. We want our users to enjoy gaming as entertainment — never as an addiction.

• You can set a deposit limit on your account at any time.
• Enable session time limits to control your playing time.
• Use the cooling-off period or self-exclusion feature whenever needed.
• If you encounter problems, reach out to our support team or seek professional counseling.

To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

9. Account Closure

You may request to close your account at any time. Similarly, batjeli reserves the right to suspend or close your account in the following circumstances:

• Violation of these Terms and Conditions.
• If fraudulent activity is detected.
• Extended periods of inactivity (generally 12 months).
• For legal or regulatory reasons.

If there is a valid balance at the time of account closure, it will be refunded after verification is complete. However, any bonus balance will be forfeited.

10. Dispute Resolution

If you have a dispute or complaint, please contact our customer support team first. We always aim to resolve issues promptly and amicably.

• You will receive an initial response within 48 hours of submitting a complaint.
• Complex issues may take up to 14 business days to resolve.
• If both parties are unable to reach a resolution, third-party mediation is available.